- Should I choose Unix or NT/Windows 2000?
- What is the difference between SCSI and EIDE?
- What is RAID5?
- What is RAID1?
- What software is included with NT/W2K servers?
- How long does it take to get my server after ordering?
- Can I add more IPs if needed?
- What type of support can I expect on a dedicated server?
- Can anyone run a dedicated server?
- How do I set-up accounts/features on my server?
- What's name-based hosting?
- Will I have root control (switch/super user access)?
- Will there be a statistics program installed on my
- Does Dyntex provide DNS service to my box?
- What tape backup solutions do you offer?
- You advertise your servers as "Managed." What does
- Can I upgrade my server?
- Do I have to sign a long term contract?
- What if my server hardware fails?
1. Should I choose Unix or NT/Windows 2000?
Unix is a very versatile and stable platform that serves a number of
Internet functions well. It is great for email, live or canned streaming
of audio and video, web page servicing and as a test-bed or scripts,
programs or security measures. Unix is the cost leader as its cheaper
to operate and maintain. Over 80 % of the world's web servers are unix-based
Unix is very versatile in the fact that there are thousands of free
applications available on the Internet.
NT/Windows 2000 GUI makes it the most user-friendly as it provides a
familiar feel and operation like that of your desktop office machine.
It integrates well with other Microsoft applications and there are tons
of commercial applications available for this platform such as MS SQL,
Exchange, Access and Microsoft Office. NT/W2K is less stable that Unix
and cost more to license and operate. With our ServerMonster administrator
controls on the Unix side, Dyntex's Unix-based servers are as easy
to use as a NT/W2K box.
2. What is the difference between SCSI and EIDE?
The primary difference is that SCSI (Small Computer System Interface)
has a processor built into the drive which allows for faster read /
writes. The EIDE (Enhanced IDE) drives rely on the CPU. SCSI is a good
option if you are planning to run a database. EIDE is suitable for standard
3. What is RAID5?
RAID Level 5 distributes the parity among the drives. This can speed
small writes in multiprocessing systems, since the parity disk does
not become a bottleneck. Because parity data must be skipped on each
drive during reads, however, the performance for reads tends to be considerably
lower. RAID Level 5 is n-1 meaning you lose the disk space of one drive
in order to stripe data across the drives. A minimum of three drives
is required for RAID5.
What is RAID1?
Raid Level 1 means that one drive mirrors the other. In the event that
one of your drives fails, the other will immediately continue to serve
data. An additional feature with Raid is that, if one drive is overtaxed,
the overflow requests will be handled by the second drive. RAID1 requires
two drives, but you will lose the disk space of one of the drives.
5. What software is included with NT/W2K servers?
NT servers come with NT Server 4.0, IIS 4.0, and PCAnywhere 9.0 installed
or Windows 2000, IIS5.0 and PCAnywhere 9.0 depending on which OS you
choose. You will have full control of your server. Although you may
install any software you like on your server without restriction, we
only support software that we have tested to our satisfaction. If you
need assistance with software installation we will provide this service
at $100.00/hour with a 1 hour minimum billing period. To see a complete
list of NT
pre-installed software visit.
To see a complete list of Windows
2000 pre-installed software visit.
6. How long does it take to get my server after ordering?
Generally 3-5 days. All our systems are custom built by our NOC engineers
and are pre-tested for 24 hours before releasing the machine to you.
7. Can I add more IPs if needed?
Yes see our pricing schedule below:
8. What type of support can I expect on a dedicated
We monitor the machines 24/7 to make sure your machine stays up and
running. Any system operation questions may be directed to support.
Individual domain support for your customers such as CGI problems and
other things that may arise will be your responsibility. You also get
unlimited toll free technical support in our dedicated server call center.
We have a dedicated server coordinator to help you with upgrades, sales
and customer service questions during normal business hours. Our technical
support center is open 24x7x365 for your dedicated server support needs
9. Can anyone run a dedicated server?
Yes. We have developed proprietary systems and programs that we install
on every dedicated machine - ServerMonster. With this system anyone
with little to no knowledge can run a dedicated server. ServerMonster
is completely menu-driven and allows you to setup domains, administer
the mail and multimedia server and do everything imaginable to the server,
a user or a domain. If you are using your server as a multi-hosting
server (i.e. using it to offer virtual domain hosting to multiple clients)
Dyntex for no additional fee will assign you a personal 800 number
to have your clients call into to receive direct, anonymous technical
support for our support engineers.
How do I set-up accounts/features on my server?
We have designed a powerful easy-to-use ServerMonster administration
system to help you set-up accounts, features and users in minutes, without
the need to learn the complexities of UNIX based configuration files.
With your administration system you can:
you can install and customize numerous free ware scripts we provide:
disk space limits
users and POP accounts
FTP only access
and go query box
for all links page
and go script
out a domain.
disable a domain.
enable a domain.
a SSL certificate.
the RealAudio and Video server.
the following free, pre-configured scripts
All standard scripts
Click and Go query box
Random text script
Free For All Links page
Password protected web page
Boutique shopping cart
Let's Take an Order
Miva Merchant 2.13
Miva Merchant 2.22
Raw Access Logs
BWI (Banner Wheel Industrial)
What's name-based hosting?
Name Based hosting allows you to serve multiple virtual domains from
a single IP address. Name based hosting does not affect the performance
or appearance of the domains hosted.
The advantage of using Name Based hosting is that it is much easier
to administer a single IP address. It also means that number of sites
you host is not limited by the number of IPs you have available.
12. Will I have root control (switch/super user access)?
Yes, you will have complete "root" access on your server. You may install
any software you like on your server without restriction and can resell
services at any rate you like.
13. Will there be a statistics program installed on
We provide Wusage 7.0 for all domains on your server, this will provide
each domain with statistics and visitor usage information. You will
also be provided with total traffic statistics broken down by domain.
14. Does Dyntex provide DNS service?
Yes. We provide complete seamless entry into our DNS. This is done automatically
each time you use ServerMonster to add a domain to your server.
15. What tape backup solutions do you offer?
Dyntex offers free daily backups of your server. As an additional
service we can install tape drives in your machine directly for you
to operates as you see fit. The advantage to having your own tape drive
is that restore requests you can do yourself and will not have to pay
us $50 per request. For additional fee you can also setup live mirroring
of your drive. If you order this service we will install our BackupMonster
software and an additional hard disk.
You advertise your dedicated servers as "Managed." What does this mean?
Our Managed Services include:
We do not
support Application development and configuration, such as configuring
commerce software or database applications. We can help trouble shoot
the set-up of these, however we will not control the implementation.
Installation and Configuration: Client must provide configuration
Server Support: Troubleshoot problems for individual domains as well
as fixing/correcting errors within the stipulated monthly support
Dyntex provides extended managed services at the following pre-pay rates
- 2 hrs
per month @$150
- 5 hrs
per month @$300
Managed services are performed between normal business hours, i.e. 9am
and 11pm CST Monday through Friday. Services required on nights, weekends
and on public/national holidays will be charged at the rate of $150/hr,
over and above the monthly support fees.
All managed services have a minimum billable period of 1 hour.
Engineer Services can also be purchased on a per incident basis at the
rate of $100/hour. High priority, emergency support services are also
available at $200/hr.
17. Can I upgrade my server?
Yes, If we ever upgrade our plans or you require a server with more extensive
resources, for a one time $150.00 reconfiguration fee we will upgrade
your server. We build every server to that it is very easy to scale, grow
and expand your machine at any given time. You will then be charged for
the new monthly fee of the new plan you choose. To see our current list
of dedicated package visit: http://www.dyntex.com/dedicated-hosting.html.
To see our current list of dedicated server addons visit: http://www.dyntex.com/web-hosting/dedicated-addons.html
18. Do I have to sign a long term contract?
No. Dyntex's prices are the lowest in the industry. All of our advertised
prices are based on a 12-month commitment. You pay month-to-month but
are committed to keeping a server with Dyntex for 12 consecutive months.
We will allow you to sign a short 3-month term. You must add 10% to the
monthly cost if you elect the 3-month term payment.
19. What if my server hardware fails?
Dyntex staffs our datacenters 24 hours a day, 7 days a week, 365 days
a year with NOC engineers capable of handling any software or hardware
failure. Dyntex stands behind every dedicated server we lease. We keep
inventory on hand for every machine we build including completely built
"hot-swap" machines in case of a complete system failure. We will replace
any of the following parts should they break at any time during your dedicated
server lease. The following system components will be replaced free of
charge anytime during your dedicated server lease:
parts, labor and installation
Adapters / Network Cards
/ System Enclosure
/ SCSI Hard Disk Drives
Controllers / Adapters (floppy / hard disk controllers)
- CD ROM
Cable (Network / Power etc.)
Fans / Cooling Device